Refund policy

Where a ticket is eligible for a refund under its fare rules (see Cancellation policy), here is how the process works.

What's refunded

The airline fare and any taxes or carrier surcharges that are refundable under the ticket's fare rules are refunded in full to your original payment method. Non-refundable components of a fare, and Airlaza's own service fee for the original booking, are not included unless stated otherwise on your specific booking.

How long it takes

Airline refunds are processed by the airline, not instantly by Airlaza. Typical processing times run from a few business days to several weeks depending on the airline, the fare type, and the original payment method. We'll confirm the expected timeframe when you request the refund and update you if it changes.

Unused tickets and credits

Where a fare rule provides credit rather than a cash refund, we'll confirm the credit's value, validity period and any conditions on using it, in writing.

Requesting a refund

Call +1-888-890-4009 or email sales@airlaza.com with your booking reference, and we'll confirm eligibility and next steps.